Order turn-around times:
In order for RHWD to provide your order in a timely fashion we must be able to completely understand your requests. Please review these guidelines:
Logos or graphics must be clean artwork of sufficient resolution - see specific requirements below. If you are unable to provide acceptable artwork, we are happy to work directly with your in-house or outside graphics designer to obtain the files needed.
Make sure to work with your RHWD customer service representative as early in the process as possible, to help us hit your desired completion date and to achieve the best possible outcome.
Artwork that does not meet our artwork guidelines will incur an art charge. Our hourly rate is $60.00, with a minimum art charge of $30.00. We will contact you before any art charges are applicable.
ONE-TIME LOGO SET-UP FEE
When you send your logo to us for the first time, there will be a one-time $25.00 set-up fee to cover minor clean-up/modification as needed, plus installing the logo into our system for your current and future orders.
ARTWORK FILE GUIDELINES
For ENGRAVING: Vector Black & White Line Art (no grayscale, color, or halftones) in PC-platform file formats is STRONGLY RECOMMENDED as it will give you the best result: CDR, EPS, AI or PDF.
NOTE: We use a specific process for laser engraving grayscale images.
High-resolution (300 DPI or better at final size) .JPG or .PNG files are also acceptable.
FONTS: Please let us know what fonts you are using. Please send us the font file. Or, you may convert your text to curves in your art file.
Images embedded inside of Word or PowerPoint documents is not acceptable art.
Mac files are not acceptable
Web graphics are not acceptable, as they are low resolution.
Low resolution images converted to another file format, even if the resolution is changed to 300 DPI, are not acceptable if the original image was less than 300 DPI. Simply saving a file as a new file type does not increase the quality of the pixels in the artwork itself.
The final product can be no better than the artwork!
SUBMITTING YOUR ARTWORK
Please email your graphics files to CustomerService@rhwoodesigns.com
Please give your file a unique file name.
In your email, include full contact info: name, company and any other pertinent information regarding your artwork.
SHOULD YOU CREATE YOUR OWN LAYOUT?
Occasionally a customer wants to create their own layout for products we're supplying them. While that might seem like a good idea, awards come in a wide variety of shapes, sizes and configurations (beveled edges, etc.) We have templates for each one, making it much easier for us to create the layout so it fits and enhances the finished product. And, our layout service is done at no additional charge to you. So if you have a specific layout in mind, please send it but consider it a rough draft. We'll put your layout into the template and send you a proof for review.
We offer logo design service. Don't have a logo? Need your existing logo re-designed, or converted from paper to electronic format? Contact us today to discuss.
FONTS & TYPESTYLES
If your layout contains text, please let us know if you have a font preference.
We provide two free proofs in our pricing. There is an additional charge of $10 per customer-requested changes to proofs after that.
TRADEMARKED or COPYRIGHTED ARTWORK
We cannot reproduce trademarked or copyrighted logos or artwork without the express written approval of the artwork owner.